FAQs

Updating your details

How do I update my bank details?

It is very important to keep your details updated. You can update your bank account by logging into the Member Portal or by using the Update My Bank Details form .

If you have not registered for the Member Portal, you can do so by following the registration guide.

How do I update my personal details?

It is very important to keep your details updated. You can tell us about a change of address or update your marital status by logging into the Member Portal or by using the update address or marital status forms.

If you have not registered for the Member Portal, you can do so by following the registration guide.

How do I update my contact details?

Your benefits are valuable and so it is important to keep your contact details up-to-date. You can update your email address, postal address and telephone number by logging into the Member Portal or by using the update my contact details form.

If you have not registered for the Member Portal, you can do so by following the registration guide.

How do I update my Expression of Wish form?

Your expression of wish form tells the Trustee who you would like any death benefits paid to. You should regularly update this to make sure it reflects your current personal circumstances and wishes. It is critical that you keep your Expression of Wish up-to-date. You can update your Expression of Wish by logging into the Member Portal or by using the update Expression of Wish form.

If you have not registered for the Member Portal, you can do so by following the registration guide.